Terms of Service — Triple Shield Security Inc.

Effective Date: August 27, 2026These Terms of Service (“Terms”) govern your use of the Triple Shield Security Inc. website, online payment services, client portal, and SMS communications. Separate estimates, proposals, service agreements, invoices, or contracts may contain additional terms governing specific work.

1. Services Provided

Triple Shield Security Inc. provides security-system installation and service, access-control services, video-surveillance services, intercom services, locksmithing, door-hardware services, and related work.Customers may receive estimates, proposals, invoices, payment requests, appointment notifications, and project updates through our website, email, client portal, telephone, or text message.The specific scope, pricing, schedule, exclusions, and payment terms for a project or service call will be stated in the applicable estimate, proposal, invoice, or service agreement.

2. Estimates and Service Authorization

Estimates and proposals are based on the information available when they are prepared. Conditions discovered during installation, troubleshooting, or service may require additional labor, equipment, materials, or repairs.Work outside the approved scope will be treated as additional work and may require written authorization and additional payment.Approval of an estimate, payment of a deposit, electronic acceptance, or authorization to begin work constitutes acceptance of the applicable scope and payment terms.

3. Payments

Available payment methods may include:Credit card or debit card securely processed through StripeACH or other electronic payment methods made available through StripeThe Invoice Ninja client portalCheck or another method stated on the applicable invoiceStripe provides secure payment processing. Invoice Ninja is used for invoice management and access to the client portal. Triple Shield Security Inc. does not store complete payment-card or bank-account details on its servers.By submitting payment, you represent that you are authorized to use the selected payment method and agree that the charges relate to an approved estimate, invoice, service request, or agreement.Deposits, progress payments, final payments, and payment deadlines are governed by the terms stated on the applicable estimate, proposal, invoice, or service agreement.

4. Refunds and Payment Disputes

All sales are final unless otherwise agreed to in writing or required by applicable law.Special-order, custom, programmed, configured, installed, or used equipment may be nonreturnable and nonrefundable. Labor, service-call, assessment, troubleshooting, programming, shipping, and administrative charges are nonrefundable once the applicable service has been performed or expense incurred.Billing questions or payment disputes must be submitted in writing to service@tripleshieldinc.com within five business days of the payment date or invoice receipt. Submitting a dispute does not automatically suspend an outstanding payment obligation.

5. Scheduling, Access, and Delays

Customers are responsible for providing timely and safe access to the service location, equipment, doors, electrical rooms, network equipment, and other areas reasonably necessary to perform the approved work.Appointments and projected completion dates are estimates unless expressly guaranteed in writing. Scheduling may be affected by site conditions, customer access, product availability, shipping, permitting, inspections, other trades, weather, emergencies, or circumstances beyond our reasonable control.Additional visits, waiting time, remobilization, or rescheduling caused by unavailable access or conditions outside the approved scope may result in additional charges.

6. Third-Party Platforms

Our website, invoices, payments, and client services may use third-party platforms, including Stripe and Invoice Ninja.Triple Shield Security Inc. is not responsible for outages, processing delays, service interruptions, security incidents, or other failures caused by third-party platforms that are outside our reasonable control.Use of a third-party platform may also be subject to that provider’s terms and privacy policy.

7. SMS Messaging Terms

By providing your mobile telephone number and consenting to receive text messages from Triple Shield Security Inc., you agree to receive transactional messages concerning requested services.Messages may include:Appointment confirmations and remindersTechnician arrival updatesEstimate and invoice notificationsPayment and account updatesProject-status notificationsCustomer-support communicationsMessage frequency varies based on your service activity. Message and data rates may apply.Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance, email service@tripleshieldinc.com, or call (347) 940-6248.Consent to receive SMS messages is not a condition of purchasing goods or services. Mobile carriers are not responsible for delayed or undelivered messages.For information about how we collect, use, and protect personal and mobile information, review our Privacy Policy at:https://www.tripleshieldinc.com/privacy-policy

8. Intellectual Property

The content of this website, including company names, logos, text, graphics, service descriptions, and original materials, is owned by or licensed to Triple Shield Security Inc. and may not be reproduced or used without permission, except as allowed by applicable law.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Triple Shield Security Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website, a third-party payment platform, the client portal, or SMS communications.Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

10. Privacy

Your use of our website, payment services, client portal, and SMS communications is also governed by our Privacy Policy:https://www.tripleshieldinc.com/privacy-policy

11. Updates to These Terms

We may update these Terms periodically. Changes will be posted on this page with a revised effective date. Continued use of the website or related online services after an update constitutes acknowledgment of the revised Terms.Terms stated in an approved estimate, proposal, invoice, or service agreement control if they conflict with the general provisions on this webpage concerning a specific project or service.

12. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

13. Contact

For questions concerning these Terms, contact:Triple Shield Security Inc.
649 Morgan Avenue, Suite 1A
Brooklyn, NY 11222Mailing Address:
PO Box 110103
Brooklyn, NY 11211Email:service@tripleshieldinc.com
Phone: (347) 940-6248