Support Plan
Enrollment
Your property is currently supported by Triple Shield Security for access control. This enrollment activates your monthly support plan for ongoing remote system management.
Essential support for customers who manage their own system.
- Remote technical support
- Basic troubleshooting
- System health checks
- Firmware and update guidance
- Backup support when needed
Why Ongoing Support Matters
Your security system is one of the most important systems in your building. Like any business-critical system, it performs best when it is actively managed.
Without ongoing support, simple issues can become larger problems over time.
Your Investment Doesn’t End After Installation
Your support plan helps protect the investment you have already made in your security system. Whether you need to add a new tenant, remove former employees, update credentials, troubleshoot a problem, or make configuration changes, Triple Shield is here to help keep your system operating reliably.
Want or Need More Support?
Every property has different operational needs. Some property managers prefer
to handle most day-to-day requests themselves. Others prefer Triple Shield to
take on more of the administration, reporting, and ongoing system management.
Choose the level of support that is right for your team.
Shield
Plus
Ideal for customers who want Triple Shield to assist with routine system management.
- Everything in Shield Basic
- User and credential management
- Configuration changes
- Priority support
- One preventive maintenance visit per year
per building
We will collect a few details before sending your secure payment link.
Shield
Complete
Let Triple Shield manage your system so your team can focus on running the property.
- Everything in Shield Plus
- On-demand reporting
- Proactive system management
- Two preventive maintenance visits per year
- Highest priority support
per building
We will collect a few details before sending your secure payment link.
What We Can Take Off Your Plate
Instead of spending time managing your security system, let us help with: